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Returns

Returns
We want you to be happy with your order! If you would like to return an item for any reason we will refund you or exchange the item if it is unworn, unwashed and with the tags still attached. Returns will only be accepted within 30 days after the purchase with original receipt.
Non-returnable items include:
Custom items
Items purchased at a trunk show
Sale items
Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopcarolinedawn@gmail.com and we will contact you back to discuss the availability of the item or other options.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Shipping
To return your product, you should mail your product and the original receipt to: 
Caroline Dawn
1099 Center Point Drive Moore  US 29369
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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